Your website serves as the digital storefront for your business, but sometimes a human connection is still necessary to close the deal with your customers. With live chat integrated into your website, visitors can get in touch with your customer service team, so they find the answers they need quickly.
In the digital age, almost any piece of information is available at the touch of a button or the swipe of a screen. Therefore, it’s more important than ever for your business to be available to your customers online. With Live Chat from Salem Surround, your company can provide an accessible resource for prospects that promotes lead generation and drives revenue. Our live chat services are the perfect way to establish credibility and trust among your site visitors.
Live chats are the perfect tool for keeping customers engaged with your business’s website. The modern consumer expects their questions to be answered immediately, and if their query goes unnoticed, they’ll quickly turn to one of your competitors and forget about your brand. It’s possible that a prospect could attempt to email or call your business, but that process is time-consuming and unlikely to promote lead generation.
Live Chat is a service manned by real people who are available when your customers need them most. When a client has a question in the middle of their purchase, one of our digital experts can easily point them in the right direction and increase your chances of finalizing the sale.
The Live Chat process is specifically designed to answer customer questions in a timely manner and facilitate sales. When your business invests in dedicated live chat services from Salem Surround, you can rest assured that live staff members are on call 24 hours a day, 7 days a week. Their expertise makes them the perfect resource for interested prospects during the consideration stage of their decision-making process.
Live Chat also allows you to stay in the loop. After every chat conversation is complete, you will receive a comprehensive summary that details the leads gathered during the discussion. Even better? Your business is only charged for qualified leads, and none of your leads will ever expire. Because users will leave their email addresses and other contact info when they initiate a chat, you’ll be able to follow up with email marketing and other digital marketing strategies to effectively nurture those leads.
What does it take for your prospective customers to take action? In many cases, they only need a small nudge to close the deal. Your business can take advantage of our exit pop-up service that displays a message before a potential customer leaves your website. By offering your audience members one more chance to engage with live chat, you can reduce site abandonment and collect lead information before customers exit your webpage. Your business can also add optional mouse-tracking technology that senses when a prospect is about to leave your site, allowing your exit pop-up message to reach them just in time.
With Live Chat, your business can drive audience engagement and promote sales. For more information on Salem Surround’s digital marketing services or to request a complimentary digital presence evaluation, don’t hesitate to reach