Manage Your Online Reputation With Ease
There are several digital channels where customers can leave reviews of your business. Salem Surround’s reputation management software allows you to monitor and improve your online reviews across these various channels. Drive more leads, perform better in search, and see your reputation grow with our easy-to-use software!
How Does Reputation Management Software Work?
Online reputation management is more important than ever. Customers frequently look to online reviews to assess whether a business is trustworthy and professional. Reputation management software serves as a tool to help you identify all the channels users are accessing to leave online reviews, drive more reviews to those channels, and engage with your customers to foster more brand loyalty.
Our reputation management software is set up to help you identify opportunities for review generation, quickly resolve customer issues and respond to new reviews, and track your performance with the following features:
- Secure interface
- Integrations with top customer relationship management (CMS) systems
- Customizable reporting and analytics
- Monitoring in real-time
- Review generation tools
- Notifications for new reviews
- Customizable dashboard
How Your Business Benefits From Using Reputation Management Software
Customers expect to see current, relevant, positive reviews when they look for any business online. If your business doesn’t have an average star rating of four stars or more, doesn’t have any recent reviews, or doesn’t have many reviews at all, customers will likely turn to your competitors. Reputation management software helps you address these issues and grow your business.
- Gain More Trust and Boost Brand Authority – Three out of four customers are likely to choose a company with positive reviews, and 90% of consumers consider customer service to be very important. With reputation management software, you can drive more reviews for your business and see more engagement with potential customers online.
- See Better Results in Search – Reviews are a critical component for local SEO. Businesses with higher star ratings gain better placement in local search results.
- Resolve Negative Reviews Quickly – Negative reviews can have a much stronger impact than positive ones, so you’ll want to know precisely when negative reviews are posted so that you can respond to them quickly and make things right. When prospective customers see that your business is quick to respond to bad reviews—and that you don’t become defensive or aggressive in your response—they are more likely to put their trust in your business.
Our Review Management Strategy for Success
With software that includes a personalized dashboard, custom review widget, smart analytics, and an intuitive interface, it’s easy to take all the right steps for review management.
- Monitor – In order to improve your online reputation, you need to keep a close eye on customer activity and know where reviews are being posted and what they’re saying. Our software allows you to closely monitor review activity so that you can take appropriate action.
- Manage – Businesses need to be prompt in their management of negative reviews. While one negative review isn’t likely to tank your business, it can have a profound impact. We’ll help you stay on top of rapid, effective responses to negative reviews.
- Grow – Reviews lose their power over time. Customers want to see current, relevant reviews of your business. Our software will help you maintain a steady stream of new, positive reviews from happy customers.
- Plan – With in-depth analytics and our team of experts at your disposal, you can create an ongoing plan for review management that keeps your business growing.
Boost Your Brand Authority With Salem Surround
Managing your online reputation doesn’t have to be difficult and time-consuming. Our team of experts is here to help with the knowledge and the technology to provide comprehensive review management for your business.