When it comes to digital marketing, first impressions are everything. A single online review can lead a customer to form an opinion about your brand before they have even interacted with your content or explored your website, and a negative first impression of your brand can be extremely difficult to change once it has been formed. Surround Reputation gives you the tools you need to manage, monitor, and boost your online reputation.
Promote a Unified Brand Image
Before a customer sees your website or engages with your content, they may hear about your reputation. Positive word-of-mouth is a great way to promote your business, while negative reviews could keep potential customers from even considering your brand. When you manage your online presence with Surround Reputation, you are ensuring that the first impression your potential customers get is always positive.
The Power of Testimonials for New Prospects
When customers are looking for a new brand or business, they will almost always search for reviews or testimonials online. Just one poor review can instill doubt in your potential clients, leaving you down a sale. To make matters worse, that customer could spread the news of your negative review and damage your chances with even more prospects.
Surround Reputation compiles customer reviews from dozens of websites to give you the most accurate sense of what people are saying about your brand, and we provide built-in response suggestions that allow you to respond to customer queries in a timely manner. You also gain insights into your competitor’s reviews and which areas of your business could be improved based on customer feedback.
Drive Revenue with a Sterling Online Presence
Many customers only need a glimpse of a website or ad to decide whether they are interested in patronizing your business. If they spot any signs of client dissatisfaction, they have no problem finding one of your competitors to solve their problem. On the other hand, even one positive review can convince them to try out your products or services. Surround Reputation lets you see every review that mentions your business and control how your potential customers interact with them.
Build a Better Reputation with Salem Surround
Manage your online presence and monitor customer reviews with Surround Reputation from Salem Surround. Contact us today for a free digital presence evaluation or to find out how Surround Reputation can help your brand enhance its public image.