Reach Prospects at the Perfect Time with Surround Chat
In a world where almost any piece of information is available at the touch of a button or the swipe of a screen, it’s more important than ever for your business to be available to your customers online. With Surround Chat, your company can provide an accessible resource for prospects that promotes lead generation and drives revenue.
Awareness
Instant Answers for Instant Profits
Live chats are the perfect tool for keeping customers engaged with your business’s website. The modern consumer expects their questions to be answered immediately, and if their query goes unnoticed, they’ll quickly turn to one of your competitors and forget about your brand. It’s possible that a prospect could attempt to email or call your business, but that process is time-consuming and unlikely to promote lead generation.
Surround Chat is a live chat service manned by real people who are available when your customers need them most. When a client has a question in the middle of their purchase, one of our digital experts can easily point them in the right direction and increase your chances of finalizing the sale.
Consideration
Provide Assistance and Drive Revenue with Live Chat
The Surround Chat process is specifically designed to answer customer questions in a timely manner and facilitate sales. When your business invests in dedicated live chat services from Salem Surround, you can rest assured that live staff members are on-call 24 hours a day, 7 days a week. Their expertise makes them the perfect resource for interested prospects during the consideration stage of their decision making process.
Surround Chat also allows you to stay in the loop. After every chat conversation is complete, you will receive a comprehensive summary that details the leads gathered during the discussion. Even better? Your business is only charged for qualified leads, and none of your leads will ever expire.
Action
Prompt Purchases through Exit Pop-Up and Mouse-Tracking
How does Surround Chat encourage customers to take action? Your business can take advantage of our exit pop-up service that displays a message before a potential customer leaves your website. By offering your audience members one more chance to engage, you can reduce site abandonment and collect lead information before customers exit your webpage. Your business can also add on optional mouse-tracking technology that senses when a prospect is about to leave your site, allowing your exit pop-up message to reach them just in time.
With Surround Chat, your business can drive audience engagement and promote sales. For more information on Salem Surround’s digital marketing services or to request a complimentary digital presence evaluation, don’t hesitate to reach out to our team.
